VOLUNTEER COMMUNITY SERVICE NAVIGATOR JOB DESCRIPTION

OUR MISSION:

The Wausau Free Clinic (WFC), sponsored by the First Presbyterian Church, is committed to offering no-charge, quality primary care services to low income, uninsured individuals of Central Wisconsin, utilizing highly qualified volunteers.

POSITION TITLE:

Community Service Navigator

REPORTS TO:

Clinic Coordinator

POSITION SUMMARY:

The Community Service Navigator assists patients in completing and obtaining financial information and/or accessing community services.

RESPONSIBILITIES:

• Assisting patients in completing financial forms in person or over the phone.
• Providing information on community resources to patients based on patients’ assessed needs.
• Communicating effectively with clinic team and patients, utilizing in-person or telephone interpreter services as needed.

QUALIFICATIONS:

• High School degree or equivalent education.
• Experience in assisting individuals in completing forms that include financial information and/or navigating and accessing community services.
• Desired but not required: an Associate or Bachelor’s degree in a related field.
• Bilingual Spanish speaking welcomed.

PHYSICAL REQUIREMENTS:

• Willingness to comply with current public health standards and internal policies/procedures.
• Attention to detail, accurate documentation, and good decision-making skills.